Governing and Financial Documents


Legal and financial documents are archived for homeowners access here. For a directory of topics select "Read More".

Important Information
Community News
Contact Us
  • Board of Directors,  board@LakesofBentTree  [.com]
  • SNL Associates Inc, 4230 Lyndon B Johnson Fwy #148, Dallas, TX 75244  (972) 243-2175

Comments

  1. anyone else notice a grey haired man in a white Mustang sitting in the north parking area on a daily basis? Is he security? Working construction? He’s here every day.

    ReplyDelete
  2. He is a contractor related to 5006. I have his name if anyone needs it.

    ReplyDelete
  3. I’ve sent a couple of emails to the email … board@lakesofbenttree.com with no response. I requested that I be notified when they were received just so I wouldn’t have to send another. Is there one person responsible for responding or do they go to all board members?
    Just wondering what has happened with communication.
    If I need to direct an email to SNL instead of board please let me know.

    ReplyDelete
    Replies
    1. To answer your specific question, there is a link at the top of every page that says "Service Request" and that is the best place to make a request. The process is explained in detail here: http://www.lakesofbenttree.com/p/service-requests.html

      The board has reorganized the process to improve on the turnaround time of the last decade with CMA which was often months if at all. Poor communication was one of the reasons LoBT moved to a different management company.

      A 10 business day turnaround time for notices on non-emergency, "to be batched" requests is discussed here: http://www.lakesofbenttree.com/p/service-application-has-been-received.html

      Emergency request are handled with greater priority. Homeowners can also request "paid priority" service.

      In your case, your email about bare spots in your turf came in at 3:19 PM on a Thursday and was answered the following Monday at 10:07 AM after board members looked at your lawn and discussed the matter over the weekend. That is a significant improvement over the past. Hopefully we will see more improvement as we go forward.

      Delete

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