A theft report was received at 6:00 AM this morning. At midday yesterday, a man wearing an ID badge, a "Walmart blue" hat, and a "Walmart blue" tote bag was filmed stealing a package from the porch of 5050 Westgrove minutes after it was delivered. Based on the gate logs and photos, it appears that both the FedEx and the thief's vehicle entered the community by tailgating behind someone. Amazon's Prime Days Sale was July 16-17. The sale features two days of significant discounts on electronics and top brands. Most of those purchases will be delivered between this Wednesday and next Tuesday. Residents are encouraged to look for suspicious people on the property. Please discourage anyone who tailgates in behind you as you enter the property. If someone does tailgate in, you may want to stop, let them pass you, and observe where they go. Several board members have been doing this and have seen vehicles quickly turn around and exit the property whe
anyone else notice a grey haired man in a white Mustang sitting in the north parking area on a daily basis? Is he security? Working construction? He’s here every day.
ReplyDeleteHe is a contractor related to 5006. I have his name if anyone needs it.
ReplyDeleteI’ve sent a couple of emails to the email … board@lakesofbenttree.com with no response. I requested that I be notified when they were received just so I wouldn’t have to send another. Is there one person responsible for responding or do they go to all board members?
ReplyDeleteJust wondering what has happened with communication.
If I need to direct an email to SNL instead of board please let me know.
To answer your specific question, there is a link at the top of every page that says "Service Request" and that is the best place to make a request. The process is explained in detail here: http://www.lakesofbenttree.com/p/service-requests.html
DeleteThe board has reorganized the process to improve on the turnaround time of the last decade with CMA which was often months if at all. Poor communication was one of the reasons LoBT moved to a different management company.
A 10 business day turnaround time for notices on non-emergency, "to be batched" requests is discussed here: http://www.lakesofbenttree.com/p/service-application-has-been-received.html
Emergency request are handled with greater priority. Homeowners can also request "paid priority" service.
In your case, your email about bare spots in your turf came in at 3:19 PM on a Thursday and was answered the following Monday at 10:07 AM after board members looked at your lawn and discussed the matter over the weekend. That is a significant improvement over the past. Hopefully we will see more improvement as we go forward.